A Powerful Marketing Tool to enhance the marketing operations of an organization
Craft a compelling experience for customers by integrating data with real-time journeys and Copilot
Dynamics 365 CRM Customer Insights – Journeys
Dynamics 365 Customer Insights – Journeys earlier known as Microsoft Dynamics 365 Marketing is a multifaceted and customizable solution created for the modern marketer. It can function independently or alongside other Dynamics 365 modules to provide personalized lead and customer experiences. Utilizing advanced marketing tools and AI-driven technologies, this solution enhances engagement, identifies and nurtures leads, and boosts sales in a manner that is specific to your customers and industry.
The Capabilities of Customer Insights – Journeys
Understanding Customers
With Dynamics 365 Customer Insights – Journeys businesses can know their customers better. The transactional data, demographics, behavior patterns, and more such data sources can be integrated with AI for refined and prolific customer identification.
Customers can be segmented based on this identification using AI recommendations in real-time and the generated profiles can be stored following accurate privacy and compliance regulations.
Better Customer Engagement
Real-time customer journeys can be created across relevant customer channels to deliver personalized experiences for the customer using the power of AI.
Qualified leads can be handed off to the sales teams and their journeys can be monitored with prebuilt analytical dashboards.
Similarly, the clients can be well-connected via text, emails, push notifications, or any other custom channel.
Improving overall Productivity
Microsoft Copilot makes deriving insights and understanding customer attributes and profile summaries easy. It also develops customer segments for the target group, quickly
One can create Personalized and eye-catching content can be generated for headlines, emails, visuals, and more
Defined organizational goals, customer profiles, and process workflows simplify customer journeys
What Inogic offers
Team Inogic offers marketing consultation and implementation of Customer Insights - Journeys. Our experts offer optimized project management, architecting, development, and product customization facilities.
Dynamics 365 Customer Insights – Journeys enters with ample possibilities for customization without coding. For businesses that are looking for advanced functionality and third-party integrations, the in-house consultants at Inogic Professional Services are here to help.
Team Inogic offers Dynamics 365 Customer Insights – Journeys training for new users, to hone their skills, and assist with a smooth transition to the new system.
As your Microsoft partner, Inogic Professional Services provides ongoing support after a project goes live.
