Copilot Studio
Following significant investments in generative AI and enhanced integrations across Microsoft Copilot, Power Virtual Agents capabilities and features are now part of Copilot Studio. This empowers the rapid creation of intelligent bots with Generative AI, enabling a business to scale customer responses and employee needs at lightning speed.
Copilot Studio helps
- Develop solutions to common Questions or Complex Queries regarding a business requirement
- Integrate prebuilt plugins, workflows, etc.
- Automate complex business tasks by designing workflows, and more.
An insurance company leverages Copilot Studio to customize the existing Copilot for insurance claims processing. They tailor the Copilot to handle customer inquiries, gather claim information, and guide policyholders through the claims process. This customized Copilot streamlines claim processing, reduces manual tasks, and improves customer satisfaction.
A financial services organization designs a complex approval workflow using Copilot Studio. This workflow automates the routing of loan applications, expense reports, and other approval requests, connecting relevant stakeholders and ensuring timely decisions. The automated workflow streamlines processes reduces delays, and enhances efficiency.
