Ultimate LiveChat Integration and Conversation Tracking with Dynamics 365 CRM
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LiveChat for Dynamics 365: Effortlessly Connect, Track, and Engage with Website Visitors Directly from Your CRM
Why LiveChat4Dynamics?
The business environment is rapidly advancing, with Live Chat playing a crucial role in enhancing prospecting, lead nurturing, and increasing profit margins. Frequent users of Dynamics 365 CRM, especially those focused-on lead nurturing, conversion, and closing deals, need an all-in-one platform to streamline these processes directly within the CRM. By integrating Live Chat with Dynamics 365 CRM, this need is met by enabling immediate notifications and swift responses from company representatives. LiveChat4Dynamics addresses inefficiencies caused by switching between interfaces by integrating Live Chat directly within CRM. This seamless communication enhances visitor management, provides personalized responses, and maintains real-time engagement, ultimately boosting sales and profitability.
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Benefits:
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Available on
Dynamics 365 CRM
Online
Dataverse
Features
Instant Chat Response for Website Visitors
Connects instantly with your website visitors through real-time chat, delivering immediate assistance to improve their overall experience. This feature allows you to assist users right when they need it, boosting satisfaction and increasing the chances of conversion.
Instant notification within CRM
LiveChat4Dynamics ensures instant notifications right in their Dynamics 365 CRM for every incoming message. These alerts pop up as a chat bubble on the screen’s right side, showing the total number of unread messages. By having these live chat notifications directly within the CRM, teams can easily keep track of multiple conversations, respond faster, and deliver a smoother customer experience.
Track conversation within CRM
LiveChat4Dynamics stored entire chat histories directly within Dynamics 365 CRM. CRM user can chat with customers from the CRM and keep a full record of every conversation. Each chat session is saved and linked to the relevant CRM record, making it easy to track, review, and manage past communications. This ensures a smooth integration where you have complete visibility into all customer interactions, helping you provide better, more informed support.
Create Real-Time Records in CRM to Track Entity
With LiveChat4Dynamics, CRM user can create a record of every customer in Dynamics 365 CRM in real-time based on their communication. Using chat logs, customer details can be instantly saved as leads or cases, enabling seamless tracking and management of each interaction.
More Features
LiveChat Conversation Manager in CRM
WhatsApp4Dynamics provides a seamless integration between WhatsApp and Microsoft Dynamics 365 CRM.
Effortless Message User Interface
LiveChat4Dynamics offers an intuitive Message User Interface (UI) within CRM, enabling seamless web chat communication, record creation, and management all from a single platform.
Automatic Chat Reassignment for Seamless Support
LiveChat4Dynamics ensures uninterrupted customer support by automatically reassigning incoming chats to available agents when the current agent is busy, maintaining continuous engagement and prompt responses.
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