Introduction Managing Date/Time fields in Dynamics CRM has not been easy especially when time zone come into picture and yet it is very critical to the application. Dynamics CRM being a global application was designed to support multiple timezones and the architecture design had a very noble thought behind it – “No matter which timezone… Read More »
Recap: Back in 2013, when Microsoft introduced the concept of “Custom Actions”, we had explained this feature in this blog. With the latest update released for CRM Online versioned 7.1, this feature has further been extended. As a quick recap, Actions in processes are a way to create custom messages in CRM for an entity,… Read More »
As we have integration of Dynamics CRM with other external systems, in that case we need to keep track of changes that were done after last synchronization of data and we integrate only those changes in external system. To achieve this previously we have to add some kind of custom logic like add one date… Read More »
Background: Traditionally, insert and update have always been separate requests in Dynamics CRM. The logic to identify whether a record has to be created or updated was always something the developers had to handle themselves. Once you have identified the action to perform, call the appropriate message. The API enhancements introduced in Dynamics CRM 2015… Read More »
I have been working with Microsoft Dynamics CRM since CRM 3.0 and any new update in CRM does not really makes me nervous looks and feels being on familiar ground. And here I was starting off with Microsoft Dynamics Marketing, something I was avoiding for quite some time now… reason simply being… not familiar with… Read More »
Prior to Microsoft Dynamic CRM 2015 Update 1 the only way to identify the records in CRM was the record guid. Now with the introduction of the Alternate Keys in Dynamics CRM 2015 Update 1 we can use alternate keys to uniquely identify a record in CRM in place of the primary key (GUID).… Read More »
Before CRM 2015 SP1 update, an alternative option to debug the Plug-in or Workflow for developers was to use tracing messages which would help to trace the program using custom messages. The developer had to manually throw an exception in order to trace the program. And then when the plug in/workflow is triggered a dialog is… Read More »
The next release of CRM 2015 had been announced a few months back. It is going to be an “Online only” release which means only users of CRM Online will receive this update. Feature updates to CRM made in this release update will not be made available to On-Premise until the end of the year.… Read More »
SLA’s were introduced in CRM 2013 to improve Customer Service. But in the following scenario it actually didn’t serve its intended purpose. Scenario: Imagine there’s a case where in the provider needs to interact with the Customer and then they decide to keep the case “On Hold”. Now, suppose we have a default SLA activated in… Read More »
With the release of new version of Dynamic CRM new features has been added in CRM 2015.CRM 2015 enables us to customize Help feature of CRM. Wow! Isn`t it great, that you can customize the content to be shown on clicking the Help button? You would be wondering, what difference does it make by showing… Read More »