Category Archives: Dynamics CRM

Exploring the Unsubscribe Survey Option in Voice of Customer in Dynamics 365 CRM

Introduction: As we know, Voice of Customer is an easy and reliable way to gather feedback via Surveys from the customer for the products or services they are using directly in your Dynamics CRM. With Voice of the Customer, we can easily set up surveys, distribute them to contacts via workflows, and capture responses. This… Read More »

Fixed – Unable to import CSV file due to error The source data is not in the required format in Dynamics 365

We had a business requirement to “Create” entity records in bulk using OOB “Import Data” feature of Dynamics 365. While doing so, we were experiencing an issue while importing data in Dynamics 365, the error we were getting was “The source data is not in the required format” We were importing the data as CSV… Read More »

Resolve Date and Time difference issue between Scheduled Board and Bookable Resource Booking Record

Numerous features are available for Dynamics 365 Field Service. Let’s review about the small feature of schedule board in Field Service. Schedule board enables to view work orders by field agents, so it is necessary that the work order scheduled date and time should be correctly viewed to avoid confusion both in Bookable resource Booking… Read More »

Track Parent Email using Parent Activity ID Field on Email Entity in Dynamics 365

Introduction: Email in Microsoft Dynamics 365 is one of the widely use feature to achieve the conversation with the customer as well as to keep track of the conversation happened with internal users. Recently, we had a business requirement, where the user wants to pull some details from initial mail in replied email record. Below… Read More »

Fixed – “Unable To Load Plug-in Assembly” Error in Dynamics 365

Introduction: Recently we had a business requirement where we created plug-ins and asynchronous workflows for ON-Premise CRM and in the plug-ins, we used some third party dll like Newtonsoft.Json.dll. But when we tried to register the plug-ins using ILMerge approach, the third party dlls did not get merged with plugin dll and other required dlls.… Read More »

Fixed – Executing Action with Complex Output Parameters through Web API in Dynamics 365 v9.0

Introduction:        While working on Dynamics 365, we get a chance to work on lot many things. At times you work on C# or JavaScript or SSRS or SSIS. Having knowledge of so many languages, frameworks, or technologies could be taxing. Sometimes we face errors while developing something and don’t have control over how it could… Read More »

Setting Session Timeout in Dynamics CRM Online

Introduction: Earlier we had the option to set the session timeout in Microsoft Dynamics CRM On-Premises version. The session timeout for the online version, however, was defaulted to 24 hours. Microsoft has now provided the flexibility to modify the Session timeout for Dynamics CRM Online. Configuring Session Timeout for Dynamics CRM Online: To set the session… Read More »