In this blog, we will learn how to import outbound Emails, Content blocks, and Email Templates into Real-time marketing. Currently, to work with real-time marketing we need to create new emails, content blocks, and templates which is time-consuming. So, to save time and reuse the existing outbound assets, we can import the same as required.… Read More »
Microsoft Power Pages offer a low-code, no-code SaaS (Software as a Service) platform fortified with enterprise-level security. It simplifies the process of creating, hosting, and managing modern external-facing business websites. By default, when creating a Power Pages site, the primary navigation is positioned at the top of the header. However, there might be at times… Read More »
Pipeline view is a control introduced by Dynamics 365 for visualizing records of the entities, displaying them on a graph, and focusing on the current pipeline phase of records of the selected entity. The data which you can visualize on two different dashboards called “Deal tracker” and “Sales funnel” is shown by a bubble chart/graph… Read More »
In this article, We will discover more about the brand-new feature that Microsoft unveiled in the 2023 Release Wave 1. The recent records component allows users to view related cases on a form. Compared to the old grid, this component has better visualization of the record list. Also, we will see how we can see… Read More »
In general, an importance of the categorization has always been extremely crucial in today’s business market full of data and the information. The Categorization overall makes the work a lot easier simply by dividing or grouping the data/records in an efficient manner. In the earlier wave 2 release of Dynamics 365, Microsoft came up with… Read More »
In the recent 2023 release wave 1 plan, additional features have been added to the Timeline view under Personal Settings, such as Display layouts, Show email as, and Remember by filters. We have already written a blog about Display Layouts and some additional options. However, as part of this blog, we will discuss two topics:… Read More »
Introduction Recently, we were working on a customer requirement that required us to handle two specific scenarios: creating a phone call activity when an email is sent and creating an appointment upon receiving an email. We tried two approaches to meet this requirement. The first approach was to create a single workflow called “SendReceivedEmail” that… Read More »
We are already familiar with the Auditing feature, which enables us to track user access to the system, monitor updates made to specific columns, retrieve previous column values before updates, identify record deletions, and much more. Audit logs can be viewed in the Audit History tab for a single record and in the Audit Summary… Read More »
With the wave 1 rollout in Microsoft Dynamics 365 CRM earlier this year, there has been an addition of a new type of entity in Dynamics CRM. It is called an “Elastic” entity. In this blog, we will walk through one of the capabilities of this newly launched feature, what makes it different from the… Read More »
Introduction We learned how to link teams with Microsoft Dynamics 365 CRM in our previous blog. We will now learn how to view Teams chat in the record’s timeline. Email and phone calls are effective ways to communicate with customers, but chatting with them casually can also help resolve their issues faster. This gives them… Read More »