Category Archives: Dynamics 365 Field Service

Optimizing Resource Allocation with the Resource Search Availability API in Dynamics 365 Field Service

For any organization using Dynamics 365 Field Service, the ability to efficiently allocate resources can make all the difference in meeting customer demands and maintaining a competitive edge. Dynamics 365 Field Service allows us to leverage the Resource Search Availability API that revolutionizes resource allocation by providing real-time insights into resource availability. This API empowers… Read More »

Exploring Trades and Trade Coverages in Dynamics 365 Field Service

Microsoft has provided different suites of applications to align with customers’ business needs. The Dynamics 365 Field Service application is one of them to help organisations manage onsite services to their customers with work orders, incidents, agreements, etc. Recently, Microsoft has introduced various different features to incorporate different areas of improvements in Field Service. Whereas… Read More »

Generate Summary with Copilot in Dynamics 365 Field Service Mobile App (Part II)

In the field service industry, timely and accurate information is essential for ensuring operational efficiency. The Dynamics 365 Field Service Mobile App equips field technicians with the ability to access critical work order data, real-time updates, and essential features directly from their mobile devices. With the addition of the Copilot feature, technicians can now benefit… Read More »

Generate Work Order Summary with Copilot in Dynamics 365 Field Service (Part I)

A Work Order in Dynamics 365 Field Service is a critical document that outlines the specifics of a service request or job assigned to a technician. It encompasses all the necessary information, including the issues that need addressing, details about the customer, the tasks that must be completed, the parts required for the job, the… Read More »

Exploring list view in the new mobile experience for Microsoft Dynamics 365 Field Service

The field service mobile app can be viewed with a completely new enhanced fresh look, This new mobile user experience (UX) feature allows technicians to use all the information they need at their fingertips and hence boost productivity. Field service admin can quickly enable the new mobile experience feature from a web browser, This new… Read More »

Managing Work Orders based on Completion Status in Dynamics 365 Field Service

In the dynamic landscape of modern business operations, efficiency is important. Whether in manufacturing, service industries, or any other sector, the effective management of work orders is crucial for smooth workflow and customer satisfaction. Among the various aspects of managing work orders, one significant factor that directly impacts productivity is completing tasks based on their… Read More »