Author Archives: Sam Kumar

About Sam Kumar

Sam Kumar is the Vice President of Marketing at Inogic, a Microsoft Gold ISV Partner renowned for its innovative apps for Dynamics 365 CRM and Power Apps. With a rich history in Dynamics 365 and Power Platform development, Sam leads a team of certified CRM developers dedicated to pioneering cutting-edge technologies with Copilot and Azure AI the latest additions. Passionate about transforming the CRM industry, Sam’s insights and leadership drive Inogic’s mission to change the “Dynamics” of CRM.

How to Create Reusable Custom Component using Web Template in Power Pages

In this blog, we’ll show you how to create a reusable, dynamic review card component in Power Pages using custom web templates. This allows you to display customer reviews in a visually engaging way—perfect for product pages, homepages, or testimonial sections. In the world of e-commerce, showcasing product reviews effectively is key to building trust… Read More »

How to capture user questions asked to Copilot in Dynamics 365 CRM using Power Automate

As Microsoft’s Copilot becomes an integral part of the Dynamics 365 CRM ecosystem, understanding how users interact with it has become essential for businesses aiming to enhance their digital customer experience. Recently, a client approached us with a unique requirement – they wanted to capture the user details like username, Business Unit, Timestamp, and the… Read More »

Never Miss an Important CRM Alert Again: Introducing Snooze in Dynamics 365 Notifications

Staying on top of your Sales update through CRM notifications can be the difference between seizing an opportunity and missing out. But let’s face it—when you’re knee-deep in tasks, it’s easy to dismiss alerts with the intention of circling back later. And often, “later” never comes. Sound familiar? If you’ve ever missed a crucial update… Read More »

Generate Smart Inline Email Drafts with Copilot in Seconds

Responding to customer inquiries quickly and accurately is essential for maintaining customer satisfaction. While agents have always been tasked with crafting personalized responses, the process can be time-consuming, especially when addressing multiple customer issues. This is where Inline Assistance with Copilot comes in, changing the way customer support agents respond to emails. Using AI, Inline… Read More »

Get a Clearer, Actionable View of Complex Dynamics 365 Relationships with the New Custom Page!

In customer relationship management, data is your most valuable asset. But let’s face it – making sense of all that data, especially when it’s spread across different entities in your CRM, can feel like a maze. Now, you might be thinking, “But I already have Microsoft Dynamics 365… isn’t that enough?” Well, while Dynamics 365… Read More »

Instant Access to CRM Data: Improving Sales Efficiency by Composing Emails in Outlook

Managing multiple projects often means constantly updating stakeholders with the latest information on timelines, budgets, and client feedback. For many project managers, this usually involves digging through CRM systems for updates, manually copying details, and attaching them to emails, a tedious and time-consuming task. There’s always the added pressure of ensuring the shared information is… Read More »

The Future of Territory Management in Dynamics 365 with integrated maps

In the evolving world of sales and customer engagement, territory management is no longer a nice-to-have but a strategic necessity. According to industry research, organizations with clearly defined sales territories experience 20–25% higher sales productivity compared to those operating without them. However, many sales managers still struggle to visualize, analyze, and optimize territories effectively within… Read More »

Step-by-Step Guide for Using Power Fx in Power Pages (Preview)

In this blog, we’ll explore how to use Power Fx within Power Pages to build dynamic, interactive web applications. We’ll walk through key features, step-by-step usage, real-world examples, and important considerations to help you get started with this powerful low-code tool. Microsoft Power fx enables the creation of sophisticated applications using Microsoft Power Pages through… Read More »

Webinar: Boost CX with WhatsApp, SMS & Live Chat Integration in Dynamics 365 CRM!

Let’s face it—we’ve all been there. You’re chasing down a lead on WhatsApp, sending a follow-up via SMS, answering questions on live chat… and somewhere in the chaos, a message gets missed, a deal slips through the cracks, or a customer is left waiting. Sound familiar? If you’re using Dynamics 365 CRM but juggling multiple… Read More »