Author Archives: Inogic

Register for our Sept webinars on User Adoption Monitor and 1 Click Clone/Export/Undo apps to boost your Dynamics 365 CRM productivity!

Evaluating user activities and tracking their performance helps organizations in making informed and analyzed decisions. For Dynamics 365 CRM managers and admins, high user adoption is a key measure of the overall success of a CRM implementation. This month, to help organizations keep track of Dynamics 365 CRM user actions and increase their overall productivity,… Read More »

How to use Text Recognizer in Canvas App

Introduction: Microsoft AI builder comes with many amazing features and can be integrated with Power Platforms. We have seen in our previous blog how to use barcode scanner control in Power Apps. In today’s blog, we will explore how to integrate Microsoft AI builder Text Recognizer in Canvas App. Here, we must have AI Builder… Read More »

Start with Confidence: Inogic Dynamics 365 CRM apps as Preferred Solution on Microsoft AppSource!

Thank You so very much to all our Partners and End Users for making this possible, we are quite excited to share this great news that all your favourite Inogic Dynamics 365 CRM/PowerApps apps now have this badge of Preferred Solution on Microsoft AppSource. To get this badge each app has to go through a… Read More »

Impersonation within Azure Function or Custom Connector when using AAD authentication

In the earlier blog posts, we discussed setting up an Azure function with AAD authentication and then creating a custom connector for the Azure function that also requires AAD authentication to make a connection to the connector. Given that the Azure function is configured for AAD authentication in the Authentication / Authorization section of the… Read More »

Building Custom Connectors for Power Apps and Power Automate Flows – Part 2

With our Azure function ready in the earlier post. We now look at the steps to create a custom connector for this Azure function. Do remember, we have enabled AAD authentication for our Azure function. The APP registration provided while enabling AAD authentication was set for multi-tenant authentication. While we have an easy way to… Read More »

Record-Based, Rule-Based and now let’s explore Event-Based Alerts within Dynamics 365 CRM!

Alerts4Dynamics (Preferred App on Microsoft AppSource) is a handy app that helps you to create and manage alerts and notifications within Dynamics 365 CRM and Power Apps. In our previous blogs we have given you a brief insight about different types of alerts – Record-Based Alerts and Rule-Based Alerts. In this blog, you will be… Read More »

Building Custom Connectors for Power Apps and Power Automate Flows – Part 1

Custom logic has until now and still being developed mostly as plugin or workflow assemblies. If you wanted to extend the default behavior of the platform on certain actions like create or update record, you developed either a plugin or workflow and then had to use the Plugin Registration Tool to register this on the… Read More »

Useful Email Enhancements in the Latest Wave 2 Update

The latest Wave 2 update introduces useful enhancements that increase user-friendliness as well as time efficiency. In this blog, we take a look at those Wave 2 update’s email enhancing features. Add Knowledge Articles 1. Users can now insert ‘Knowledge Articles’ in an email. Note – General availability of this feature is from October but… Read More »

Set targets and Ensure Data Completeness – Tracking User Adoption within Dynamics 365 CRM gets smarter!

User Adoption Monitor has always been your go-to app to track, monitor and review user adoption of Dynamics 365 CRM. This is why it has become one of the Preferred Solutions available on Microsoft AppSource. Now, with the latest addition of three new features, User Adoption Monitor is on its way in being the ultimate… Read More »

How to Use Power Automate in SLA to Configure Actions

Introduction When it comes to Customer Service, the SLA plays a very crucial role to track performance against Key Performance Indicators (KPIs). With the Dynamics 365 CRM web client interface, we used to configure KPIs with traditional workflow actions when SLA is violated like send an email to agents if SLA is failed or warned.… Read More »