Feature Enhancements to Notes in Dynamics 365 for Phones and Tablets

By | May 23, 2017
4 Comments

Introduction:

Microsoft Dynamics 365 comes with many functionality enhancements that offer a seamless and integrated user experience on the web and mobile client to empower on the go users. Some of the feature enhancements use the on device hardware to offer a refined experience to the user. One such feature enhancement is in the Notes on the Dynamics 365 Mobile and Tablet Client.

Previously the user was able to add files available on the device as an attachment in the Dynamics CRM mobile and tablet client. With the new feature enhancements to Notes that uses the device hardware, the user can add Photo, Video, or Audio in the Notes on the Dynamics 365 mobile and tablet client using the phone camera and microphone! However, on the Dynamics 365 web client, the user can only add attachments in Notes.

Features added to Notes in Dynamics 365 Mobile and Tablet App:

  1. We can see the notes in in-line view format when viewing a form in Dynamics 365 mobile app;

Dynamics 365 for Phones and Tablets2. We can see the preview of the attached images within the page. No need to open the images individually like on the Dynamics 365 Web client;

Dynamics 365 for Phones and Tablets3. We can add a photo, audio, and video recordings to notes using the button available on the add note screen on the Dynamics 365 Mobile and Tablet app. This functionality uses the on-device camera and microphone;

Dynamics 365 for Phones and Tablets4. If you are unable to see these three buttons on the Dynamics 365 Mobile and Tablet app, you need to configure the app by following the steps mentioned below;

a. On the home screen of Dynamics 365 Mobile and Tablet app, click on three ellipsis button at the bottom to get a list of options as shown in the screenshot below;

Dynamics 365 for Phones and Tablets 5b. Select the ‘Device Integration Settings’ and turn on the ‘Camera’, ‘User Content and Location’ as shown in the screenshot below;

Dynamics 365 for Phones and Tablets

 

Conclusion:

The new features enhancements in Notes on the Dynamics 365 Mobile and Tablet app makes it easier for on the go users to capture and add media directly to Notes using the on-device camera and microphone.

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4 thoughts on “Feature Enhancements to Notes in Dynamics 365 for Phones and Tablets”

  1. Nishant Rana

    Thanks for this wonderful article.
    Can we attach any other files apart from images ?

    1. inogic

      Thanks for the appreciation. Regarding notes enhancement, as of now, only images are allowed which you can attach from any mobile or tablet.

      Thanks!

  2. María

    I can’t attach an existing video in my Library, this is a issue in the app?

    I can attach one video using the on-device camera

    1. Inogic

      We checked this scenario and yes, we are not able to attach an existing video from mobile library to the notes in Dynamics CRM for phones application. From browser, however, we are able to attach existing video to the notes in Dynamics CRM.

      Thanks!

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