Transform your business with confidence by adopting a streamlined and efficient approach to Dynamics 365 CRM implementation. Whether you’re looking to enhance operational efficiency, build sustainable solutions, or empower your workforce, the right Dynamics 365 implementation can help you drive growth and achieve higher levels of success.
What Do You Need for a Successful Microsoft Dynamics 365 CRM Implementation?
The key to a successful Dynamics 365 CRM implementation lies in choosing the right combination of:
- High-end system configuration
- Tailored methods as per your business needs
- A skilled and trustworthy Dynamics 365 Implementation Partner who brings the right skill set, industry expertise, and a deep understanding of how to configure domain-specific, highly customized solutions for your business.
Why Choose Inogic as Your Microsoft Dynamics Implementation Partner?
At Inogic, we pride ourselves on being a Microsoft Gold Partner with a proven track record of implementing Dynamics 365 solutions since 2008 that simplify business complexities, optimize operations, and unlock new growth potential. Whether you need standard, agile, or custom-configured enterprise solutions, our team of 150+ experts are ready to understand your business requirements and deliver solutions that drive profitability and scalability.
Our services are not one-size-fits-all; we evaluate your specific business flow and domain practices to implement a customized solution that supports your enterprise needs. From CRM activities and lead nurturing to project automation, finance operations, and more, we tailor our approach to ensure your success.
Implementing Domain-Specific Business Solutions with Dynamics 365
With Dynamics 365, you can seamlessly integrate various aspects of your business, from sales and customer service to field service, marketing, and project operations.
Sales: Streamline your sales process, manage contacts, and track customer interactions. With Dynamics 365 Sales, manage your pipeline, track leads, and make data-driven decisions to boost sales.
Customer Insights and Journey: Gain deeper customer understanding by analyzing data with Customer Insights and track interactions with Journey Intelligence. Drive revenue growth through personalized experiences.
Customer Service: Deliver exceptional customer experiences with omnichannel engagement, AI insights, and automation. Dynamics 365 Customer Service streamlines operations, improves resolution rates and enhances customer satisfaction.
Field Service: Optimize service delivery with scheduling, work order management, and inventory tracking. Dynamics 365 Field Service integrates with Customer Service to reduce costs, improve satisfaction, and increase first-time fix rates.
Project Operations: Manage complex projects with a unified platform combining Field Service, Project Service Automation, and Talent. Dynamics 365 Project Operations enhances productivity, streamlines project management, and reduces costs for multi-disciplinary services.
Key Stages in Dynamics 365 Sales Implementation
The Dynamics 365 Sales module is designed to support the “Prospect to Order” sales process. Here’s a brief overview of what you can expect during implementation:
- Prospect Management
- Efficiently manage the entire business process from inquiry to opportunity.
- Features include Lead/Prospect Management, Interaction/Communication History, Follow-up Automation, Opportunity Pipeline Management, and Marketing Lists.
- Customer Management
- Seamlessly manage customer and contact profiles with quick access to critical information.
- Features include Accounts/Companies, Contacts/Persons, and Interaction/Communication History.
- Sales Process Management
- Streamline your sales process from quotation to invoice.
- Features include Product/Services Catalogue, Price Lists, Discount Structure, Quotation Management, Order Processing, and Invoice Generation.
- Business Management
- Utilize built-in security modules to manage organizational structure and settings.
- Features include Users, Teams, Security/Access Privileges, Regional Defaults, Email Integration, and SharePoint Integration.
- Business Intelligence
- Make smarter, faster decisions with data-driven insights.
- Features include Views, Charts, Reports, and Dashboards.
Project Lifecycle for Dynamics 365 Implementation
Your Dynamics 365 implementation project will go through several key phases:
- Planning
- We’ll start with a planning meeting to understand your existing systems and processes, define goals, and propose new processes in Dynamics 365 Sales.
- Design
- Based on our discussions, we’ll begin configuring the Sales module, with periodic updates and confirmations from your team.
- User Acceptance Testing (UAT)
- The system will be configured in a separate environment for training and testing, allowing key users to get familiar with the new system.
- Training
- We’ll provide comprehensive training to key users, ensuring they understand the system and feel confident using it.
- Go-Live
- Once everyone is comfortable, the system will be activated, and users will gain access.
- Post-Live Support and Enhancement
- After going live, we’ll gather feedback and work on designing solutions for the next phase of implementation, ensuring continuous improvement.
What We Offer as a Microsoft Dynamics Implementation Partner
We at Inogic provide end-to-end integration support and execution, offering analytical insights through reports and guidance post-integration. Our team of experts is here to ensure that your Dynamics 365 implementation is smooth, successful, and tailored to your unique business needs.
In addition to implementing Dynamics 365, we offer a range of professional services, including techno-functional consultancy, AI solutions, outsourcing services, FTE, ODC, and Power Platform development. Our comprehensive offerings ensure your business has the tools and expertise to thrive.