Appointments on Schedule Board in Dynamics 365 Field Service

Introduction:

Schedule board in an important feature in Dynamics 365 which gives an overview of the resource availability and bookings user can make. Whenever the Field Service solution is installed, the schedule board shows the work orders by default. But what about the other entities? What if I want to schedule the appointments too on the schedule board?

Well the Field service provides us the solution for this. Resource Scheduling comes along with the Field service installation.

For the entities that needs to be shown on the schedule board, one need to configure the entity first.

Let’s see a walkthrough:

1. Navigate to Resource Scheduling-> Administration.

2. Select “Enable Resource Scheduling for Entities”. So for example, we will enable scheduling for the entity “Appointment”.

After filling the details, click on “Publish Customization”. In the “enabled Entities” section, you would be able to see the “Appointment” entity as shown in below screenshot.

3. Once the entity is enabled for scheduling, then navigate to Settings-> Customizations.

 4. On the Resource Requirement, create a new view named “Appointment” as seen in the below screenshot.

Then Save and publish the customizations.

5. Now navigate to Field Service -> Schedule Board

Click on “Open Tab Settings” -> Go to Requirement Panels.

Select the view which was created in “Resource Requirement” as “Appointment” and provide the Title. Click on “+” and click “Apply”.

6. Create an Appointment and save the Record. You would be able to see the “Book” ribbon button.

Note: The “Book” button will be available on “Appointment” entity (in Web client only) if you have “Universal Resource Scheduling v.2.*” installed in your CRM.

7. If you click on the Book, then the Schedule Assistant opens up where you can schedule and click on “Book & Exit”. This would create the Resource requirement successfully.

8. Once the Resource requirement is created, then you can see it in the associated view of the appointment as seen below.

9. Now you can navigate to the Schedule board. The view created “Appointment” would list out the appointment for whom the resource requirement exists.

Conclusion:

On the Schedule board, user can not only see work orders but can also view the other entities by enabling the scheduling for that entity.

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