Contractor Performance Validation using Dynamics 365’s Customer Voice Surveys
We have a client whose business is connecting customers with reliable contractors offering renovation and construction-related services like kitchen renovation, Interior, roofing, etc. To ensure the reliability of Contractors and the process of connecting customers with the relevant expert contractors, there are rigorous evaluation processes that ensure the quality of Projects.
As they have the process of continuously validating the performance and other criteria of the Contractor, they had to manually communicate and inquire the customers regarding the Contractor’s performance for the project. As they had thousands of projects getting these performance validations for all projects was difficult.
So, to overcome this business issue we implemented Microsoft Dynamics 365 CRM’s Customer Voice module for them. It helped to improve their business and enhanced their operations.
- Validate Customer Satisfaction
- Collect and analyze feedback across multiple channels
- Identify customer needs, preferences, and pain points.
- Track customer sentiment and trends over time.
- Improve Customer Satisfaction:
- Take proactive actions based on real-time feedback.
- Personalize customer interactions and experiences.
- Build customer loyalty through improved engagement.
- Customized Reports and Dashboards: Provided insightful and actionable data
- Feedback-based Automation: Set up automated workflows based on feedback.
Adoption of Microsoft Dynamics 365 Customer Voice Surveys validation addressing their key challenges by capturing Contractor performance and customer satisfaction, and enhanced performance and decision-making capabilities.
